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April 15, 2014
THE FACE SHOP is a registered trademark used in Canada under license by Fruits & Passion Boutiques Inc. (hereinafter referred to as “Fruits & Passion”, “THE FACE SHOP”, “us” or “our”)
Fruits & Passion operates THE FACE SHOP website (the “Site”). Use of the Site is governed by terms and conditions that apply to the Site and to sales, shown below (the “Terms and Conditions”), which constitute an agreement between you and THE FACE SHOP. THE FACE SHOP may modify these Terms and Conditions at any time.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE AND/OR ORDERING A PRODUCT FROM THE SITE.
By using the Site or ordering product(s) from it, you acknowledge that you have read, understood and agree to all the Terms and Conditions. If you do not agree to these Terms and Conditions, do not use the Site or order products from it.
THE FACE SHOP reserves the right to modify the Terms and Conditions at any time, effective as soon as changes are posted on the Site, with no liability to you or any other individual. If we make modifications, we will post the new Terms and Conditions on the Site and indicate the date of the most recent update. You should therefore reread the Terms and Conditions of use each time you visit the Site or make a purchase. If at any time you find that you no longer agree with the Terms and Conditions, you must immediately stop using or accessing the Site.
1.1 Location of Site Operations
THE FACE SHOP operates the Site from its offices in Canada. THE FACE SHOP makes no representations to the effect that material on the Site is available for use in locations other than Canada, and accessing the Site from locations where its content or use thereof are prohibited may be illegal. Those who choose to access this Site do so of their own initiative and are responsible for complying with any locally applicable laws.
1.2 Site Modifications
THE FACE SHOP may terminate, change, suspend or discontinue any aspect of the Site, including its functionality, at any time without prior notice or liability. THE FACE SHOP may also (i) add, remove, modify or otherwise change any content that is on the Site or accessible from it or (ii) impose limitations as regards certain functionalities and services or restrict your access to some or all parts of the Site without prior notice or liability.
1.3 Restrictions Relating to Use of the Site
You may only use the site in accordance with these Terms and Conditions. Unless otherwise specifically indicated in one or more sections of the Site, no part of the Site may be copied, reproduced, distributed, published, translated, downloaded, displayed or transmitted in any way whatsoever without prior written permission from THE FACE SHOP. You may display or download material from the Site for non-commercial purposes only, provided that you do not modify it and that you respect its relevant copyrights.
1.4 Intellectual Property
1.4.1 Trademarks. Names, words, titles, phrases, logos, illustrations, graphic icons and service marks (collectively the “Trademarks”) that appear on the Site, products or any components included in or with those products may represent registered or nonregistered trademarks or other intellectual property belonging or licensing to Fruits & Passion, its affiliated companies or third parties.
1.4.2 Content. All content appearing on the Site or products, specifically including any photos, illustrations, designs, trade-marks, images and text (collectively the “Content”), is the exclusive property of THE FACE SHOP, its affiliated companies or third parties and is protected by Canadian and/or international copyright laws. You are hereby granted limited permission to access the Site for your personal and non-commercial use only, on the condition that you retain all credits and notices relating to copyright and other proprietary exclusivity. Unless explicitly stated in the Terms and Conditions, no other use of the Content is authorized.
1.4.3 No Right Granted. Nothing that appears on the Site, products or elsewhere shall be directly or indirectly construed as granting you (or anyone whosoever) any licence, right, title or other interest in the Trademarks or any other intellectual property, and the Trademarks and other intellectual property shall remain the exclusive property of THE FACE SHOP or their owners.
1.4.4 Restrictions Related to Site Use. You may not copy, reproduce, utilize, distribute or transmit, in part or in whole, the Trademarks, Content or any other intellectual property that appear on the Site, in or with products or components that are included there, without express prior written consent. Any no authorized use may make you liable for civil and/or criminal damages.
1.5 Links to Other Sites
The Site includes links to other websites operated by other companies. By clicking on these links, you will leave the THE FACE SHOP Site. THE FACE SHOP has neither developed, reviewed or verified the accuracy of the data contained on these sites. THE FACE SHOP has no control over the operation of these websites and the fact that they may be linked to the THE FACE SHOP Site does not in any way render THE FACE SHOP, specifically as regards their content, the products/services provided or any other damages or loss that they may cause you.
1.6 User-Submitted Information
As a user of this Site, you acknowledge that any material, information and opinions (collectively the “Information”) that you may submit to THE FACE SHOP in any way whatsoever will be assigned to THE FACE SHOP and who will become its full and sole owner, and you waive any moral rights with regard to this Information. THE FACE SHOP hereby advises you that it can, without issuing any compensation to you, use, reproduce, publish, license, distribute, disclose and transmit by any means and to whomever it sees fit any Information you submit to THE FACE SHOP. Further, you are prohibited from submitting to THE FACE SHOP Information that could be illegal, defamatory, obscene or contrary to any applicable law. When you submit Information to THE FACE SHOP, you hereby represent that you hold any and all relevant rights to such Information, specifically intellectual property rights. You assume liability and agree to compensate, protect, indemnify and hold harmless THE FACE SHOP, its related companies and their respective managers, directors, shareholders, agents, representatives and employees from any liability, obligation, loss, damage, penalties, claims, actions, legal proceedings, fees, expenses and expenditures (including legal fees) relating to or resulting from your use of the Site and the Information that you have submitted. THE FACE SHOP reserves the right to not publish or to retract any material that you may have submitted to THE FACE SHOP at its discretion, for any reason whatsoever.
2.1 Canadian Site
Residents of Canada
2.2 Setting Up an Account
2.3.1 Amount. The purchase price for each product appears adjacent to it on the Site. All prices are in Canadian dollars.
2.3.2 Shipping costs. Shipping and delivery charges and applicable taxes are extra (unless we state that shipping is included) and will be shown on screen before you confirm your order.
2.3.3 Sales tax. Applicable sales taxes are extra and will be shown on screen before you confirm your order.
2.3.4 Price changes. THE FACE SHOP reserves the right to modify the prices of products on the Site at any time, without prior notice.
2.3.5 Boutique prices. Prices for products offered on the Site may differ from prices for the same products sold in THE FACE SHOP stores, and you will have no recourse against THE FACE SHOP, its affiliated companies or THE FACE SHOP distributor ship stores if the price difference is not in your favour or if you could have taken advantage of better sales terms had you made your purchase elsewhere or at another time.
2.4 Credit Card Payment
2.4.1 Credit cards accepted. At present we are not able to accept payment in cash or by cheque. The Site accepts the following credit cards only:
We reserve the right to stop accepting credit cards from one or more issuers at any time.
2.4.2 Validity and authenticity. You must use a valid and authentic credit card on the Site, and be an authorized user. If the charge is not approved or accepted, we reserve the right to cancel your order without notice, with no liability or obligation. We reserve the right to contact the issuer for authorization if we suspect that a card is being used fraudulently.
2.5 Return and Refund Policy
2.5.1 Exchange. We accept THE FACE SHOP product returns (with the exception of items purchased on sale or during promotions or if the product was open) at any time up until the end of the 60th day after they have been received. Merchandise purchased from the website www.thefaceshop.ca cannot be exchanged in store.
2.5.2 Refund. We will issue a refund for any THE FACE SHOP products (in their original unopen packaging) within 30 days of their delivery date (with the exception of items purchased on sale or during promotions). We do not issue refunds for trial sizes or gift cards.
2.5.2 Address. The address for product returns is
Contact customer service to find out how to return items
2.5.3 Supporting documentation. Returned items must be accompanied by their invoice and order number. Subject to Section 2.5.1 above, you do not need to provide THE FACE SHOP with any justification or pay any penalty.
2.5.4 Return shipping costs. You must pay the cost of shipping and insuring returned items (unless THE FACE SHOP did not ship the products you ordered or you received defective products, in which case THE FACE SHOP will pay shipping and insurance costs as long as you use a shipper that insures the package against loss and damage).
2.5.5 Credit. When your return arrives at THE FACE SHOP, we will refund the amount debited to your credit card account—less shipping costs—as soon as possible provided that the merchandise has been returned by you and received by THE FACE SHOP in accordance with Section 2.5.1 above, and is in the same condition that it was at the time of delivery.
2.6 Product Availability
2.6.1 Inventory. THE FACE SHOP does not under any circumstances guarantee that products offered on the Site are available in inventory. If THE FACE SHOP is not able to deliver any of the items you order because they are out of stock, we will refund the amount charged to your credit or debit card for these products and send you a refund confirmation by email.
2.6.2 Damages. THE FACE SHOP will not be responsible at any time for any damages that you may incur because products are out of stock.
2.7 Product Delivery
2.7.1 Gift wrapping. THE FACE SHOP currently does not offer gift wrapping. You may add wrapping paper and a gift bag that you can use to wrap your gifts once you take delivery. Simply make your selection when reviewing the items in your shopping basket (Step 1).
2.7.2 Shipping destination. THE FACE SHOP offers delivery throughout Canada only. We do not make any shipments outside. Please consult our international site (http://international.THE FACE SHOP.com/index.jsp) to find THE FACE SHOP in the world.
2.7.3 Address. THE FACE SHOP will deliver items you purchase to the address you provide in your order. Deliveries cannot be made to post office boxes.
2.7.4 Shipping fees. Shipping fees vary depending on the order (weight, volume, destination and delivery time) and will appear on the screen before you confirm your order.
2.7.5 Delivery times. THE FACE SHOP strives to have orders delivered as quickly as possible once your order is accepted, using the delivery method you select on the Site. Delivery times and fees will vary based on the shipment destination, delivery method selected and availability of products in inventory. Delivery time calculations are from the shipment’s departure from the THE FACE SHOP premises.
Delivery times, for reference only
Regular: 3-10 working days.
Express: 2-4 working days.
2.7.6 Deliveries. Product deliveries are subject to the corporate policies of the delivery companies used by THE FACE SHOP, which presently include CanadaPost within Canada., and the corporate policies of other delivery companies that THE FACE SHOP may use from time to time. Policies concerning the signature of delivery receipts will apply to you. If you select the “deliver without signature” option in Step 2, you authorize THE FACE SHOP and the shipper to leave your package in a safe place without first obtaining a signature and you will not need to worry about having someone present at the time of delivery. Selecting the “deliver without signature” option means that you irrevocably accept that a) THE FACE SHOP and its designated shipper will deliver your package(s) as indicated in the “shipping address” section without obtaining your signature or the signature of a third party as long as the declared value of the shipment does not exceed $100; b) presentation by THE FACE SHOP or its shipper of a delivery receipt showing the specified place and shipper’s signature release number constitute proof of proper delivery in accordance with your instructions; and c) you specifically waive the right to seek any recourse against THE FACE SHOP and/or its designated shipper in the event that you do not receive your shipment(s) when proof of delivery has been provided. In addition, you will be responsible for recovering the products in accordance with the rules of one or both of the abovementioned companies.
2.7.7 Transfer of title. You become the owner of the products you ordered when THE FACE SHOP turns your shipment over to the delivery company. You assume all associated risks at that point and THE FACE SHOP will not be responsible for any loss, destruction or damage.
2.7.8 Payment in full. THE FACE SHOP must receive payment in full for products before they can be shipped to you.
THE FOLLOWING PROVISIONS APPLY TO BOTH USE OF THE SITE (SEE SECTION 1 ABOVE) AND TO PRODUCT ORDERS (SEE SECTION 2 ABOVE).
3.1 Disclaimer of Warranties
THE SITE AND THE ELEMENTS CONTAINED THEREIN ARE PROVIDED AS IS, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION, IMPLICIT OR EXPLICIT. SUBJECT TO ANY APPLICABLE LAW TO THE CONTRARY, THE FACE SHOP DISCLAIMS ANY LIABILITY AND PROVIDES NO REPRESENTATION, WARRANTY OR CONDITION, INCLUDING WARRANTIES OF MERCHANTABILITY, DURABILITY, MERCHANTABLE QUALITY OR SUITABILITY FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. MOREOVER, THE FACE SHOP MAKES NO REPRESENTATION, WARRANTY OR CONDITION RELATIVE TO (I) THE USE, VALIDITY, ACCURACY OR RELIABILITY OF THE ELEMENTS SHOWN ON THE SITE OR THE RESULTS ARISING FROM THE USE OF SUCH ELEMENTS OR (II) THE FACT THAT THE SITE AND ITS CONTENT ARE OFFERED WITHOUT INTERRUPTION OR THAT THEY WILL BE FREE OF ERRORS (WHILE THE FACE SHOP DOES EVERYTHING POSSIBLE TO ENSURE THAT THE SITE CONTAINS NO ERRORS), THAT ERRORS /INTERRUPTIONS ON THE SITE WILL BE RECTIFIIED OR THAT THE SITE OR THE SERVER THAT HOSTS THE SITE WILL BE VIRUS-FREE.
3.2 Limitation of Liability
3.2.1 IN NO EVENT SHALL THE FACE SHOP, ITS AFFILIATED COMPANIES OR THEIR RESPECTIVE MANAGERS, DIRECTORS, SHAREHOLDERS, AGENTS, REPRESENTATIVES OR EMPLOYEES BE HELD RESPONSIBLE FOR INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION THE LOSS OF DATA, PROFITS, REVENUE, BUSINESS OPPORTUNITIES OR ANY LOSS, DAMAGE, RESPONSIBILITY, COST OR EXPENSE ARISING FROM OR IN RELATION TO YOUR PURCHASE OF PRODUCTS FROM THE SITE, THE USE OF THE SITE OR THE INABILITY TO USE THE SITE, WHATEVER THE ORIGIN OF THE ACTION (CONTRACTUAL RESPONSIBILITY, IN TORT, NEGLIGENCE, GROSS NEGLIGENCE OR BASED UPON ANY OTHER LEGAL DOCTRINE, INCLUDING FUNDAMENTAL BREACH), EVEN IF THE FACE SHOP HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES. IN THE EVENT THAT THE FACE SHOP ’S LIABILITY TOWARDS YOU MAY BE UPHELD, IT SHALL BE LIMITED TO THE PURCHASE PRICE OF THE ITEMS THAT YOU ORDERED ON THE SITE.
3.2.2 Regardless of the foregoing, nothing within the current Section 3.2 can have the effect of limiting your rights as a consumer with respect to one or more of the laws of public order (including consumer protection laws) that may be applicable to you.
3.3 Force Majeure
THE FACE SHOP will not be responsible for non-performance, in whole or in part, of any of its obligations whatsoever toward you, or for damages or losses that you may suffer, if such non-performance, damages or losses result from an act of God or from circumstances beyond its control.
3.4 Applicable Law and Territorial Jurisdiction
The Terms and Conditions shall be governed by the laws in effect in the province of Quebec, Canada, and any claims in conjunction with the Site, its Content or its use shall be governed by laws applicable in the province of Quebec, Canada. The application of any private international law or any law that might be applied to resolve legal disputes, such as the United Nations Convention for Contracts on International Sale of Goods, is expressly excluded.
The Terms and Conditions constitute the entire agreement between THE FACE SHOP and you relating to the subjects covered herein. If provisions of the Terms and Conditions or their implementation are found to be invalid as regards any statue, regulation or law whatsoever, the aforementioned provisions shall be removed from the conditions for use and the remaining provisions in the Terms and Conditions shall not be affected.